Chick-fil-A is one of the largest fast-food restaurant chains in the United States which specializes in chicken sandwiches.
The company has more than 2700 restaurants in the US. Every fast-food giant has its unique working culture, so do not be surprised if Chick-fil-A operates differently from other fast-food giants.
For students and those who need to get their hands on a job, getting a job at Chick-fil-A presents you with an opportunity to earn a minimum wage, work hard during peak hours, meet some interesting people and maybe, and have some fun, just as you’d at any other fast-food restaurants.
Congratulations on getting an interview with Chick-fil-A! Chick-fil-A interviews are not specifically difficult. Normally, you would be interviewed by one or two managers, and if you do well, you could even start on the same day.
The questions are mostly about your motivation, experience, and how you would react to certain situations in the workplace like handling pressure, dealing with a conflict with a colleague, and customer satisfaction.
Let’s take a look at some of them.
Tell Me About Yourself?
This is the most common question an interviewer would ask as this is the first opportunity to register an impression with the interviewer.
You should describe yourself in the best possible light, highlighting your personality and some of your strengths and weaknesses.
What Are Some Skills You Have?
The aim of this question is to gauge how skilled you are. You answer this question by sharing the skills which can help you in the job.
Example: good communication skills, organizational skills, use of Google suites, decision-making skills, multi-tasking abilities, and self-discipline.
Why Chick-Fil-A? Why Not Some Other Restaurant?
Some of the best ways you could answer this question are:
You could refer to your Christian belief, that is if you are Christian.
Chick-fil-A restaurants are closed on Sunday, and they replace chicken with fish in their sandwiches on special occasions e.g Christmas, and you can observe the spirit of Christianity in how they operate and in the values they uphold and promote.
This is the legacy of the late founder, S. Truett Cathy, who was a devout Christian.
So, as a Christian, you can say that you identify with the values of the company, and you’d rather work for them instead of some other fast-food chain.
If you’re not Christian, you could point to other things. For example, the ambiance, the vibe, and the fact that most meals served at Chick-fil-A are more healthy than meals served at other fast foods, or you could also point to the restaurant being close to your apartment.
Whatever you decide to talk about, they should get the impression that they are your first choice and you want to work for them.
Do You Have Any Prior Experience in the Food Industry?
It is worth noting that most jobs with Chick-fil-A are entry-level. The company has a system in place, steps you should follow on each position so the entire restaurant runs efficiently. And truthfully, these steps are not difficult to learn.
But when you compete for the job with more people, having prior experience can be an added advantage.
Explain what you did before, name your main duties, mention that you tried to provide fantastic customer service, and have a credible reason why you left your previous job.
If you lack experience in the food industry, you could talk about your willingness to learn and work very hard. You can also assure them that you expect a serious workload, and feel ready to handle it.
How Many Hours Can You Put in Each Week?
As I implied earlier, you shouldn’t be surprised to find out that most employees at Chick-fil-A are students.
The pay is usually minimum wage or slightly above minimum wage and we all know that’s not enough to cater to a family. That’s why most applicants are students.
If you are asked about your availability or about no of hours you can put in each week, you could try to always say at least 20 hours, because that’s the minimum that is expected of you. You should always outline your schedule and school commitments, and explain when you can work and when you can’t.
Tell us about a time you went above and beyond for a customer?
Customers love it when you go above and beyond for them. Think of a time you went above and beyond for a customer.
Tell me about a time your punctuality or attendance impacted your work?
Everyone misses work at a point but make sure you have a good reason. Also, explain what you did to cushion the impact of your absence.
How Would Your Previous Boss Describe You?
It is best to sell yourself properly here but don’t go overboard. Still maintain modesty. You could use these adjectives: motivated, ambitious, respectful, enthusiastic, curious, polite,
Can You Tell Us About a Time You Disagreed With a Coworker or Manager and What Was the Outcome?
It is natural to have disagreements or conflicts at work at a point. It’s best to be truthful when you are asked this question. As long as issues were ironed out via proper communication then you are in the clear.
Who Are Some Competitors of Chick-Fil-A?
You must go in prepared and must do your research. Some competitors of Chick-fil-A include Churches Chicken, KFC, and Popeyes. Other restaurants that are into the burger wars are McDonald’s and Burger King.
How Did You Find This Job?
This question is usually asked because recruiters want to hire someone who is specific in their job search
Basically, Chick-fil-A wants to hire someone who knows what they are after.
You could say you have been actively monitoring openings on the company’s website and you are happy to get the interview.
it is worth noting that you have to be honest when answering this question as they might already know how you applied for this position.
How Did You Find This Job?
You should do your research and be acquainted with their menu.
How Would You Define Excellent Customer Service?
The staff is friendly and never too busy to attend to the customer.
The food is fresh.
Customers are not waiting very long for their order
The restaurant is clean always.
How Would You Deal With an Irate Customer?
Listen to the customer
Show them you care.
Don’t blame the customer or the company.
Try to resolve the issue or find someone who can.
Don’t make promises you can’t keep.
Finally, it is important not to take it personally. If you get upset you will take it on future customers.
Where do you see yourself in five years?
If you want to stay in the hospitality industry, tell them.
If you are a student, outline what your plans are when you finish.
What do you like most about your current or last job?
Sometimes this could be a trick question as they may be probing for things you didn’t like in your last job.
The best response is to say that you enjoyed everything about your last job, however, you felt your time was up and you are now looking for a new challenge.
What motivates you?
Here you talk about your motivations.
Some other questions you might face are:
- Imagine a customer complains about your service. How will you react?
- What are your salary expectations?
- What unique factor can you bring to our team at Chick-fil-A?
- Tell us about some of your greatest achievements.
- After everything we’ve discussed here, do you have any questions?
I hope this post on Chick-fil-A interview questions is helpful. Good look job hunting!